Killer Phrases
Which ones hold back your continuous improvements?
- A good idea, but…
- Against company policy
- All right in theory
- Can’t do it in a cGMP area
- Costs too much
- Don’t start anything yet
- It needs more study
- It’s not budgeted
- It’s not good enough
- it’s not part of your job
- Let’s make a survey first
- Let’s sit on it for a while
- That’s not our problem
- That needs a change control
- The boss won’t go for it
- It might introduce risk
- The old timers won’t use it
- Too hard to administer
- We have done it this way for a long time & it works
- If it was good, it would have been done before
- Ahead of the times
- Let’s discuss it
- Let’s form a committee
- We’ve never done it that way
- Who else has tried it?
- We’re on the target, why do have to do better?
- The needs to go to governance
- We’ll have to socialize it
- We don’t have the resources
- That will require an SOP change
- That’s not validated
- We don’t have that bandwidth
- I don’t have permission
- I asumed someone else took care of it.
“We already know that making an improvement can be challenging so don’t tell me all the challenges. Instead, tell me the solutions! – What must be do to make this improvement?”